Aum Productions Limited Terms and Conditions

Terms and Conditions

1 GENERAL

1.1 These Terms and Conditions may be subject to change at any time, with or without notification by Aum Productions

1.2 Terms and conditions for the purchase of tickets will be available at the time of purchase through the designated sales agent(s). If in the event their terms and conditions conflict or contradict these terms and conditions or making no specification on a matter, these terms and conditions will be considered superior and will apply.

 

2 INTELLECTUAL PROPERTY

2.1 The name Aum Productions is a trademark (pending) and may not be used unless explicit written consent is provided by the relevant party.

2.2 Pictures and content contained on our websites is also the property of Aum Productions and may not be duplicated or used without their written and explicit consent.

 

3 GENERAL CONDITIONS OF ENTRY

3.1 By purchasing tickets for an Aum Productions event you are agreeing to abide by these terms and conditions, including conditions of entry. Violating these conditions of entry may result in denial of entry, immediate ejection, or referral to New Zealand police if deemed appropriate. If you are denied entry or ejected because you have not adhered to these Terms and Conditions, no refund will be provided.

Any Aum Productions events that require liquor licencing will either be held at designated R18 licenced venues, or will contain designated and controlled R18 licensed bar areas (All festivals excluding AUM NYE which does not sell alcohol). In each case this will be clearly detailed on our website event pages. The designated licensed areas will be R18 event and in accordance with New Zealand liquor licensing laws we will only permit entry with these three valid forms of identification:

 

Current HAINZ 18+ ID Card

Current New Zealand Drivers Licence

A Current Passport

You must provide one of the above forms of identification to gain entry to the designated licenced area or licenced venue.

There will be no exceptions made to this policy in accordance with New Zealand law, with the name on the identification needing to exactly match the name on the event admission e-ticket. It is your responsibility to ensure you have the correct and current identification and attendees who do not present the valid form of identification will be not be granted admittance to the event/ designated areas, with no refunds provided.

If changes are made to New Zealand liquor licensing requirements, these conditions of entry will subsequently be amended.

All attendees on-site must comply with all official directives in the event of emergency evacuations or situations.

Those believed to be attempting to contravene these regulations, or assist others in breaking these conditions of entry (including admittance of those without valid tickets or wristbands) will be denied access to the venue/ site, and referred to the New Zealand Police if required.

All attendees on-site at any AUM Productions event must have a valid form of admittance, which must constitute one of the following forms (but not limited to):

Valid and non-redeemed ticket prior to admittance

Valid attendee wristband accreditation once on-site

Valid media/other authorised person accreditation

3.8 Wristbands and other forms of accreditation on-site are designed to be secure and non removable (without destroying the wristband). Any attempts by attendees to manipulate or interfere with their wristbands will be construed as an attempt to contravene these conditions of entry, and may result in denial of entry, immediate ejection, or referral to New Zealand police if deemed appropriate.

3.9 In cases where there is a valid reason (at the discretion of Aum Productions) why the wristband has been damaged or removed, the right is reserved to charge for a replacement wristband.

3.10 All Attendees must comply with the directives of Aum Productions staff. Failure to do so may result in denial of entry, immediate ejection, or referral to New Zealand police if deemed appropriate.

3.11 Attempts to damage property of other attendees, or of Aum Productions will result in denial of entry, immediate ejection, or referral to New Zealand police if deemed appropriate. Additionally, attempts will be made to recover costs if appropriate.

3.12 By attending these events you are providing perpetual permission to be filmed, photographed or used in any promotional material by Aum Productions and/or festival partners. This includes overhead drone footage. Aum Productions have no obligation to notify you in using such material.

3.13 Aum Productions take no responsibility for personal items mislaid, lost or stolen on-site. You must look after your own property with care.

3.14 Some Aum Productions events/ festivals are open air events in rural and coastal venues. Be prepared for all weather conditions and ensure you bring some warm and wet weather clothing. Entry is at the attendee’s own risk and attendees assume that there may be risks inherent in admission to the venue. Aum Productions will not be held responsible in the event of any injury, loss or damage sustained entering the venue, including damage to private vehicles brought on-site or adjacent car-parking facilities.

3.16 It is strictly forbidden to walk along designated bus and state highway areas between any Aum Productions festival sites and other areas. This practice is extremely dangerous for the individual, buses and other traffic, and may result in immediate removal of festival wristband or referral to the New Zealand police if deemed appropriate.

3.17 If at any point you feel that you or others’ health or safety is threatened, you should contact the nearest security guard, Aum Productions staff member or Police Officer for assistance.

3.18 Any attempts to misrepresent oneself as a member of security, staff, or other personnel through the use of high-visibility clothing or making statements as such will be considered a serious offence and the party will be immediately ejected from the event, without refund.

 

4 AUM PRODUCTIONS CONDITIONS OF ENTRY

4.1 Aum Productions will not permit the entry of attendees who break the following conditions of entry, and will eject those who break these rules at their discretion without warning, with no refunds provided. Items deemed to be in violation of these conditions of entry will be confiscated and not returned. These conditions of entry are:

No anti-social, aggressive or threatening behaviour to other festival attendees or staff, or behaviour deemed to be in violation of the intent of these terms and conditions.

No misrepresentation as a member of staff or security, or attempt to enter restricted areas.

NO GLASS: No forms of glass, including glass containers and/or drinking vessels

NO FIRE. TOTAL FIRE BAN AREA: No construction or attempts to do so of any form of fire, bonfire or naked flame.

No unauthorised fire toys outside of the designated and managed fire performance areas. Anyone wishing to use fire toys must report to info and be directed to the workshops manager. No exceptions!

No intoxication.

No animals onsite.

No use of illicit drugs or illegal substances.

No attempt to bring into the venue any of the following items (but not limited to):

-Illicit Drugs or illegal substances

-Fireworks

-Weapons

-Gang patches or affiliated clothing

-Lasers

-Wood or coal/ charcoal BBQs (Gas BBQs and Gas cooking rings are OK)

-Material to construct fires or weapons

-Other dangerous items

-Any alcohol unless event is designated BYO (AUM NYE is designated BYO – please refer to our festival guide for guidelines on what to/not to bring. NO GLASS)

Other dangerous items.

Strictly no unauthorised aerial drones will be allowed on the festival site.

 

If requested, attendees must allow authorised staff to search their vehicles (includes campers/ caravans/ trucks and all other vehicles upon entering AUM festival sites) clothes, bags, containers or other possessions for items in violation of these conditions of entry.

Participating in dangerous activities such as aggressive dancing, stage diving, crowd surfing or climbing may result in denial of entry, immediate ejection, or referral to New Zealand police if deemed appropriate.

4.2 Intoxicated persons may not be allowed into the venue. No refunds will be provided to persons disallowed entry due to intoxication.

 

5 BRINGING ALCOHOL ON SITE

5.1 Some Aum Productions events are held in licensed premises or have designated licensed areas. The bringing of alcohol into these areas is strictly prohibited and attendees attempting to do so maybe denied entry and have their alcohol confiscated.

If requested, attendees must allow authorised staff to search their vehicles (includes campers/ caravans/ trucks and all other vehicles upon entering AUM festival sites) clothes, bags, containers or other possessions for items in violation of these conditions of entry.

 

6 TICKET REFUNDS, SALES AND EXCHANGES

6.1 Aum Productions have a strict ‘No Refunds’ policy, if you deem that you have a legitimate reason to ask for a refund, this will be reviewed. It is however unlikely that this will result in any kind of funds being transferred back to the ticket purchaser.

6.2 Aum Productions events are all weather events, and will not be cancelled in the event of adverse weather. Efforts will be made to adjust for adverse weather where possible.

6.3 Aum Productions reserve the right to not provide refunds in the event of event cancellation or postponement. In the event that the dates of the event are postponed, reasonable efforts will be made to advise ticket holders of the change in dates and how tickets can be redeemed on the amended dates.

6.4 Tickets purchased for Aum Productions are for the event, not for specific artists or acts. We reserve the right to withdraw, replace or substitute acts, and make changes to the program and /or timetabling where required. No refunds will be provided if an act is changed, cancelled or length or content of the performance changed or truncated.

6.5 Tickets may not be used as part of promotional giveaways, or contests, sweepstakes or in exchange for service unless with the express written consent of Aum Productions.

6.6 Tickets will only be permitted to be sold and transferred through authorised vendors at a time to be decided by Aum Productions. All e-tickets will be personalised tickets. Tickets that have not been transferred correctly to the paying party will not be able to be redeemed by the purchaser without the name transfer of the ticket, with no refund provided.

6.7 If the amount paid for a ticket is incorrect regardless of whether it was an error in price or otherwise communicated, Aum Productions reserves the right to cancel that ticket and refund the amount paid. This will apply regardless of whether it was a human error or system malfunction.

6.8 In the event of a refund of any sort, the service fee component or other administrative charges in purchasing / delivering the ticket will not be refunded.

6.9 If tickets and / or wristbands are distributed via authorised postal or other means, Aum Productions takes no responsibility for them once they have arrived. If they are lost, stolen or damaged, you will need to purchase a replacement wristband. Damaged wristbands will not be permitted on-site.

6.10 Any bus service provided to Aum Productions, with the service and frequency of said service is subject to the availability of buses, drivers and the application of all related transportation laws. Aum Productions take no responsibility for attendees failing to make the events by missing buses, or being ejected from buses or denied their use due to damage, intoxication or other unruly behaviour. In this event Aum Productions will not provide a refund and will refer the person to the appropriate authorities if required.

6.11 In the event that liquor licensing laws are changed, the changes relevant will be notified to event attendees. Refunds will not be provided in this instance.

6.12 If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Aum Productions will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

6.13 Aum Productions will not be held liable if customers purchase additional or unwanted tickets or upgrades and it is the responsibility of customers to be sure they have selected the appropriate tickets and upgrades.

6.14 By purchasing tickets for others through your ticket agent account, it is the responsibility of the account holder to ensure that the correct information is completed on all tickets. Aum Productions will not be responsible for any costs incurred if customers do not enter the correct details during the process, for any reason.

6.15 If you do not complete your details by a required and notified date, you may be charged service fees which will be required to be paid before your ticket can be successfully redeemed.

6.16 By purchasing ticket/s you declare that they will not be passed onto any person/s under the age of 18 years. Excludes specifies children’s tickets.

6.17 All children & infants under the age of 18 at any family friendly designated Aum events MUST be ticketed (this includes any available free children’s tickets) and they MUST be accompanied and cared for by a parent or legal guardian at all times for the duration of the event.

 

7 THIRD PARTY VENDORS

7.1 By using any third party vendors on-site, or other vendors associated with Aum Productions you are agreeing to abide by their terms and conditions and any associated responsibilities.

7.2 Please check festival event guides for whether the event will be cash only or EFTPOS available on site. No cash out facilities will be available at festival sites. If no EFTPOS is available, please bring plenty of cash in low denominations (e.g. coins-$5-$10-$20) if you are planning to use on-site vendors.

7.2 Aum Productions will not be held responsible for the actions of third party retailers, or provide refunds in the event of a dispute.

 

8 PRIVACY INFORMATION, DATA COLLECTION AND FURTHER INFORMATION

8.1 When using the Aum Productions website (or any other websites associated with Aum Productions including the ticketing agent website) and therefore agreeing to the sites terms and conditions, you are permitting Aum Productions to collect the personal information provided in your ticket purchase.

8.2 Customers have a right under the New Zealand Privacy Act 1993 to see and correct any data held by Aum Productions relating to them. Additionally, Aum Productions will follow the safeguards specified in the above act to make sure that this information is only disclosed to and used for communication by individuals or companies as specified in these terms and conditions.

8.3 Personal information collected by Aum Productions will be shared with the event promoter / organiser for the event you have purchased. They will communicate with you regarding the event and may provide additional information or offers on the event purchased. Communication outside these grounds will require your explicit approval, and any email communication can be opted out by the customer.

8.4 By agreeing with these terms and conditions, you agree that Aum Productions may contact you in future for customer feedback, marketing and other events. You will be provided the option to unsubscribe from this service.

8.5 Any further questions on these terms and conditions or other matters should be directed to the appropriate party.

 

The contact details are:

Aum Productions Ltd

PO Box 18, Waitakere

Auckland 0816

New Zealand

paul@aum.co.nz